Saas Manager - APAC - Service degradation affecting access to SaaS manager service
Update - We are continuing to monitor for any further issues.
Sep 16, 2025 - 23:24 PDT
Monitoring - Our teams have implemented an immediate fix, and all services are now fully restored. We are continuing a detailed investigation into the root cause and working on a permanent solution to prevent recurrence.
Sep 16, 2025 - 23:24 PDT
Update - Our teams have identified the likely cause of the issue and suspect it may be related to a recent maintenance activity. We are currently evaluating corrective actions to restore services.
Sep 16, 2025 - 22:46 PDT
Investigating - Incident Description:
Our teams have identified a service disruption affecting the SaaS Manager platform in the APAC region. Impacted users may experience difficulties accessing SaaS Manager and associated managed SaaS applications, including encountering error messages during login or usage.

Priority: P1

Restoration activity:
Our technical team is actively working on identifying the root cause and restoring services. Further updates will be provided as we continue our efforts to resolve the incident.
Sep 16, 2025 - 21:13 PDT

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Spot Operational
Spot UI Operational
Spot API Operational
Spot Website Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
CloudCheckr Operational
CloudCheckr US region Operational
CloudCheckr - EU (European Region) Operational
CloudCheckr - AU (Australia & New Zealand region) Operational
CloudCheckr GOV region Operational
CloudCheckr Federal Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Automation - EU Sep 17, 2025 08:00-10:00 PDT

Flexera will be performing Scheduled Maintenance on the Automation EU environment. Automation pages - Catalog, Applied Policies, Templates, Incidents and the Automation Dashboard will be unavailable during the maintenance. There may also be delays to applied policies running and recommendation creation for policy incidents.

Dates/Times:
PDT (Pacific Daylight Time): September 17th, 08:00 AM to 10:00 AM
UTC (Coordinated Universal Time): September 17th, 03:00 PM to 05:00 PM
CEST (Central European Summer Time): September 17th, 05:00 PM to 07:00 PM
IST (Indian Standard Time): September 17th, 08:30 PM to 10:30 PM
AEDT (Australian Eastern Daylight Time): September 18th, 01:00 AM to 03:00 AM
Posted on Sep 04, 2025 - 13:10 PDT

Scheduled Maintenance: Flexera One - IT Visibility - US Sep 18, 2025 00:00-02:00 PDT

Flexera will be performing updates to the Power BI data models and reports on the US instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.
PDT: Sep 18 00:00 am - 02:00 am
CDT: Sep 18 02:00 am - 04:00 am
CEST: Sep 18 09:00 am - 11:00 am
AEST: Sep 18 05:00 pm - 07:00 pm
UTC: Sep 18 07:00 am - 09:00 am
EDT: Sep 18 03:00 am - 05:00 am
IST: Sep 18 12:30 pm - 02:30 pm
Posted on Sep 15, 2025 - 04:04 PDT

Scheduled Maintenance: Flexera One - IT Visibility - APAC Sep 18, 2025 09:00-11:00 PDT

Flexera will be performing updates to the Power BI data models and reports on the APAC instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.
PDT: Sep 18 09:00 am - 11:00 am
CDT: Sep 18 11:00 am - 01:00 pm
CET: Sep 18 05:00 pm - 07:00 pm / CEST: Sep 18 06:00 pm - 08:00 pm
AEST: Sep 19 02:00 am - 04:00 am
UTC: Sep 18 04:00 pm - 06:00 pm
EDT: Sep 18 12:00 pm - 02:00 pm
IST: Sep 18 09:30 pm - 11:30 pm
Posted on Sep 15, 2025 - 04:05 PDT

Scheduled Maintenance: Flexera One - IT Visibility - EU Sep 18, 2025 09:15-11:15 PDT

Flexera will be performing updates to the Power BI data models and reports on the EU instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.
PDT: Sep 18 09:15 am - 11:15 am
CDT: Sep 18 11:15 am - 01:15 pm
CET: Sep 18 05:15 pm - 07:15 pm / CEST: Sep 18 06:15 pm - 08:15 pm
AEST: Sep 19 02:15 am - 04:15 am
UTC: Sep 18 04:15 pm - 06:15 pm
EDT: Sep 18 12:15 pm - 02:15 pm
IST: Sep 18 09:45 pm - 11:45 pm
Posted on Sep 15, 2025 - 04:06 PDT

Scheduled Maintenance on the Self Service, CWF, CM for shard4( US-4 ) and shard3( US-3 ) Sep 27, 2025 06:00-10:00 PDT

Flexera will be conducting scheduled maintenance on the Self Service, CWF, and Cloud Management Platform (CMP) environments for US-4 and US-3.

Date/Time:

PDT : Sept 27th 06:00 AM - 10:00 AM
UTC : Sept 27th 01:00 PM - 05:00 PM
IST : Sept 27th 06:30 PM - 10:30 PM
AEST : Sept 27th 11:00 PM - August 28th 03:00 AM
CDT : Sept 27, 08:00 AM – 12:00 PM

Impact:
During this period, users may experience platform unavailability and intermittent issues with Self-Service, CWF consoles, CMP, and Flexera One in NAM region.
Posted on Sep 12, 2025 - 05:34 PDT
Sep 17, 2025

No incidents reported today.

Sep 16, 2025

Unresolved incident: Saas Manager - APAC - Service degradation affecting access to SaaS manager service.

Sep 15, 2025
Flexera One – IT Asset Management – NA – Service Disruption
Resolved - We have continued to monitor the environment, and service access has remained stable with no further issues observed. Our teams will continue to investigate the underlying cause as we carry out a full retrospective in the coming days. A report detailing the root cause, actions taken, and future preventative measures will be published once our review is complete.
Sep 15, 13:16 PDT
Monitoring - Service access has been restored for affected customers in the North America region. We are continuing to investigate the underlying cause and are closely monitoring the environment to ensure ongoing reliability.
Sep 15, 12:20 PDT
Investigating - Incident Description: We are currently experiencing an issue affecting Flexera One IT Asset Management in the North America region. As a result, some customers may be unable to access the application at this time. This issue is not impacting all customers.

Priority: P1

Restoration Activity: The disruption appears to be related to a backend service that is currently unresponsive. Our technical teams are actively working to restore availability and are making configuration changes to address the issue. We are closely monitoring recovery efforts and will continue to provide updates as progress is made.
Sep 15, 12:11 PDT
Sep 14, 2025
Scheduled Maintenance - Software Vulnerability Manager
Completed - The scheduled maintenance has been completed.
Sep 14, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.

Software Vulnerability Manager will be unavailable for two hours starting at the time below:

Dates/Times:

CDT: 2025-09-14 23:30
PDT: 2025-09-14 21:30
UTC: 2025-09-15 04:30
AEST: 2025-09-15 14:30
IST: 2025-09-15 10:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
Sep 11, 01:39 PDT
Scheduled Maintenance - Software Vulnerability Research
Completed - The scheduled maintenance has been completed.
Sep 14, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.

Software Vulnerability Research will be unavailable for two hours starting at the time below:

Dates/Times:
CDT: 2025-09-14 23:30
PDT: 2025-09-14 21:30
UTC: 2025-09-15 04:30
AEST: 2025-09-15 14:30
IST: 2025-09-15 10:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Sep 11, 01:41 PDT
Scheduled Maintenance: Technopedia
Completed - The scheduled maintenance has been completed.
Sep 14, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 08:00 PDT
Scheduled - We will be conducting scheduled maintenance to improve the underlying platform supporting Technopedia content curation and distribution. During this maintenance window, updates to Technopedia will be delayed. All other services will continue to operate normally.

Maintenance Window:

PDT: Saturday, September 13, 8:00 AM – Sunday, September 14, 8:00 AM

CDT: Saturday, September 13, 10:00 AM – Sunday, September 14, 10:00 AM

EDT: Saturday, September 13, 11:00 AM – Sunday, September 14, 11:00 AM

CET: Saturday, September 13, 4:00 PM – Sunday, September 14, 4:00 PM

CEST: Saturday, September 13, 5:00 PM – Sunday, September 14, 5:00 PM

AEST: Sunday, September 14, 1:00 AM – Monday, September 15, 1:00 AM

UTC: Saturday, September 13, 3:00 PM – Sunday, September 14, 3:00 PM

IST: Saturday, September 13, 8:30 PM – Sunday, September 14, 8:30 PM
Sep 12, 09:52 PDT
Sep 13, 2025
Sep 12, 2025
Flexera One - IT Asset Management - NA - Reconciliation Failures
Resolved - All core processing components have been stabilized following the transition to the new environment, and reconciliation jobs are now running as expected. Our monitoring also indicates that platform performance and reliability have returned to normal.

We will be conducting a full retrospective of this incident. A summary report will be shared in the coming days to provide additional insights into the root cause, actions taken, and future preventative measures.
Sep 12, 08:48 PDT
Monitoring - Our teams have successfully transitioned the services to the new environment, and the services are now operational. We will continue to closely monitor the platform to ensure ongoing stability and reliability, and additional updates will be shared as they become available.
Sep 11, 22:38 PDT
Update - We are making steady progress on efforts to restore normal reconciliation processing for impacted customers in the US region. Our teams have prepared a new environment to improve processing reliability and have completed the necessary setup and data transfers. We are now coordinating the final steps, which will require a brief pause in processing as we move services over to the new environment.

Advance notice will be provided before this occurs to minimize disruption. These efforts are aimed at improving stability and reducing the risk of similar issues in the future.

We continue to closely monitor system performance and will share further updates as we move through these final steps.
Sep 11, 18:01 PDT
Update - Our teams continue to make progress toward restoring normal reconciliation processing for impacted customers. Recent efforts have focused on stabilizing the job scheduling service, and we are preparing to deploy improvements to further strengthen processing reliability. In parallel, long-term enhancements are being validated to help prevent similar disruptions in the future. We are also coordinating with stakeholders to schedule any required service windows and will provide advance notice if one becomes necessary.

We continue to monitor system performance closely and will share additional updates as progress is made.
Sep 11, 08:06 PDT
Update - Our teams continue to work on the remediation efforts we outlined previously actively. We’ve made significant progress on the scheduling service, and tests are underway with deployment to production planned shortly. We are also making longer-term enhancements to isolate critical components, with initial validations in progress. We’re also coordinating with stakeholders to plan any necessary service windows to minimize impact and will provide advance notice if required. We will share further updates as soon as additional information is available.
Sep 10, 23:26 PDT
Identified - This issue has been escalated to P1 due to the widespread and persistent impact on reconciliation processing in NA. We have identified that the disruptions were triggered by a background import operation that caused congestion in the processing environment, leading to widespread job scheduling and data update failures for many customers.

Our teams are actively continuing remediation efforts. This includes implementing automated recovery steps for the scheduling service and working on longer-term changes to isolate key components, reducing the risk of similar disruptions in the future. Some interventions may require a service window, which will be communicated if needed.
Sep 10, 17:05 PDT
Update - Our technical teams are continuing to take targeted actions to address the connection issues affecting reconciliation processing. This includes making adjustments within our processing environment and taking manual interventions where needed to ensure jobs complete successfully. These efforts are aimed at restoring reliable reconciliation processing for all customers as quickly as possible.
Sep 10, 14:25 PDT
Update - We have continued to see intermittent reconciliation processing failures over the past few days. While previous adjustments to system resources helped stabilize performance for many customers, we have now identified additional connection issues within the processing environment that contributed to the most recent disruptions. Our teams are actively implementing targeted improvements to address these connection problems and strengthen overall reliability. Monitoring remains in place as we work toward full resolution, and further updates will be shared as progress continues.
Sep 10, 10:08 PDT
Update - We experienced a number of reconciliation processing failures overnight. Our teams have identified some underlying system issues that may have contributed and are continuing to investigate the root cause. We are also implementing measures to help prevent further disruptions.
Sep 10, 07:15 PDT
Update - Recent changes to system resources have resulted in stable performance and successful reconciliation processing. Our teams continue to monitor the environment closely and will keep the incident open in extended monitoring as a precaution. We will provide a final update after overnight monitoring is complete.
Sep 9, 13:15 PDT
Update - System resources have been further increased across the impacted clusters, and performance has improved with most reconciliation jobs completing successfully overnight. Wait times and step durations are trending down, and metrics are showing improvement. Technical teams are monitoring closely and may make additional adjustments as needed.
Sep 9, 07:43 PDT
Monitoring - Our teams have scaled up system resources within the infrastructure, and initial monitoring indicates improved performance. We will continue to closely monitor service stability and share further updates as they become available.
Sep 8, 21:28 PDT
Update - Our technical teams have initiated an increase in system resources to improve reconciliation processing performance for affected customers. We are closely monitoring the results and will consider further adjustments as needed.
Sep 8, 16:32 PDT
Update - Our technical teams have increased system resources to help improve reconciliation processing performance for affected customers. Discussions are ongoing regarding further adjustments as we continue to monitor the environment. We will share additional updates as more information becomes available.
Sep 8, 14:58 PDT
Investigating - Incident Description: We are investigating an issue that is currently affecting the reconciliation process for some customers in the US region. Impacted customers may experience failures or delays when running reconciliation jobs, which could result in postponed data updates and related downstream processing.

Priority: P2

Restoration Activity: Our technical teams have identified signs of resource constraints within the service environment and are making adjustments to improve performance and address the underlying issue. We continue to monitor affected systems closely and are working to restore normal operation as quickly as possible. Further updates will be provided as we progress toward full resolution.
Sep 8, 11:39 PDT
Sep 11, 2025
Emergency Maintenance Required - IT Asset Management-NAM
Completed - The scheduled maintenance has been completed.
Sep 11, 22:33 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:00 PDT
Scheduled - Emergency maintenance is required in the IT Asset Management (ITAM) NAM environment to resolve ongoing reconciliation failures.

Please note that the ITAM service in the NAM environment will be unavailable during the maintenance window specified below:

Dates/Times:

UTC: Sep 12th, 4:00 AM
PST: Sep 11th, 9:00 PM
CST: Sep 11th, 11:00 PM
AEDT: Sep 12th, 2:00 PM
IST: Sep 12th, 9:30 AM

You will be informed once this is complete.
Sep 11, 20:53 PDT
Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been completed.
Sep 11, 11:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 09:15 PDT
Scheduled - Flexera will be performing updates to the Power BI data models and reports on the EU instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.
PDT: Sep 11 09:15 am - 11:15 am
CDT: Sep 11 11:15 am - 01:15 pm
CET: Sep 11 05:15 pm - 07:15 pm / CEST: Sep 11 06:15 pm - 08:15 pm
AEST: Sep 12 02:15 am - 04:15 am
UTC: Sep 11 04:15 pm - 06:15 pm
EDT: Sep 11 12:15 pm - 02:15 pm
IST: Sep 11 09:45 pm - 11:45 pm
Sep 8, 04:29 PDT
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
Sep 11, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 09:00 PDT
Scheduled - Flexera will be performing updates to the Power BI data models and reports on the APAC instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.
PDT: Sep 11 09:00 am - 11:00 am
CDT: Sep 11 11:00 am - 01:00 pm
CET: Sep 11 05:00 pm - 07:00 pm / CEST: Sep 11 06:00 pm - 08:00 pm
AEST: Sep 12 02:00 am - 04:00 am
UTC: Sep 11 04:00 pm - 06:00 pm
EDT: Sep 11 12:00 pm - 02:00 pm
IST: Sep 11 09:30 pm - 11:30 pm
Sep 8, 04:28 PDT
Scheduled Maintenance on the Flexera One/SaaS (SaaS Manager) in APAC region.
Completed - The scheduled maintenance has been completed.
Sep 11, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 08:00 PDT
Scheduled - Flexera will be performing scheduled maintenance on Flexera One/SaaS (SaaS Manager) in the APAC region.
During this time, customers in the APAC region may experience intermittent access issues or service disruptions on Flexera One/SaaS(SaaS Manager).


Dates/Times:

PDT: September 11, 08:00 AM – 10:00 AM

UTC: September 11, 03:00 PM – 05:00 PM

IST: September 11, 08:30 PM – 10:30 PM

AEDT: September 12, 01:00 AM – 03:00 AM

CEST: September 11, 05:00 PM – 07:00 PM
Sep 8, 01:32 PDT
Scheduled Maintenance: Flexera One - IT Visibility - US
Completed - The scheduled maintenance has been completed.
Sep 11, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 PDT
Scheduled - Flexera will be performing updates to the Power BI data models and reports on the US instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.
PDT: Sep 11 00:00 am - 02:00 am
CDT: Sep 11 02:00 am - 04:00 am
CEST: Sep 11 09:00 am - 11:00 am
AEST: Sep 11 05:00 pm - 07:00 pm
UTC: Sep 11 07:00 am - 09:00 am
EDT: Sep 11 03:00 am - 05:00 am
IST: Sep 11 12:30 pm - 02:30 pm
Sep 8, 04:27 PDT
Sep 10, 2025
Scheduled Maintenance - Automation - APAC
Completed - The scheduled maintenance has been completed.
Sep 10, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 08:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Automation APAC environment. Automation pages - Catalog, Applied Policies, Templates, Incidents and the Automation Dashboard will be unavailable during the maintenance. There may also be delays to applied policies running and recommendation creation for policy incidents.

Dates/Times:
PDT (Pacific Daylight Time): September 10th, 08:00 AM to 10:00 AM
UTC (Coordinated Universal Time): September 10th, 03:00 PM to 05:00 PM
CEST (Central European Summer Time): September 10th, 05:00 PM to 07:00 PM
IST (Indian Standard Time): September 10th, 08:30 PM to 10:30 PM
AEDT (Australian Eastern Daylight Time): September 11th, 01:00 AM to 03:00 AM
Sep 4, 13:08 PDT
Sep 9, 2025
Sep 8, 2025
Scheduled Maintenance - Snow Atlas - Production - East US Region
Completed - This scheduled maintenance has been cancelled.
Sep 8, 21:21 PDT
Scheduled - We will be conducting scheduled maintenance on the Snow Atlas platform to upgrade its underlying infrastructure. These enhancements are aimed at improving high availability, fault tolerance, and disaster recovery capabilities.

During the maintenance window, users may experience brief service interruptions or increased latency.

East US Region Maintenance Window
PDT: September 10th, 1:00 AM to 3:00 AM
UTC: September 10th, 8:00 AM – 10:00 AM
CEST: September 10th, 10:00 AM to 12:00 PM
IST: September 10th, 1:30 PM to 3:30 PM
AEST: September 10th, 6:00 PM to 8:00 PM
Aug 31, 21:35 PDT
Scheduled Maintenance - Snow Atlas - Production - West Europe Region
Completed - This scheduled maintenance has been cancelled.
Sep 8, 21:21 PDT
Scheduled - We will be conducting scheduled maintenance on the Snow Atlas platform in the West Europe region to upgrade its underlying infrastructure. These enhancements are aimed at improving high availability, fault tolerance, and disaster recovery capabilities.

During the maintenance window, users may experience brief service interruptions or increased latency.

West Europe Region Maintenance Window:

PDT: September 10th, 1:00 PM to 03:00 PM
CEST: September 10th, 10:00 PM to 12:00 AM
IST: September 11th, 1:30 AM to 3:30 AM
AEST: September 11th, 6:00 AM to 8:00 AM
Aug 31, 21:44 PDT
Scheduled Maintenance - Snow Atlas - Production - UK-South Region
Completed - This scheduled maintenance has been cancelled.
Sep 8, 21:21 PDT
Scheduled - We will be conducting scheduled maintenance on the Snow Atlas platform in the UK-South region to upgrade its underlying infrastructure. These enhancements are aimed at improving high availability, fault tolerance, and disaster recovery capabilities.

During the maintenance window, users may experience brief service interruptions or increased latency.

UK-South Region Maintenance Window
PDT: September 10th, 11:00 AM to 1:00 PM
CEST: September 10th, 8:00 PM to 10:00 PM
IST: September 10th, 11:30 PM to September 11th, 1:30 AM
AEST: September 11th, 4:00 AM to 6:00 AM
Aug 31, 21:40 PDT
Sep 7, 2025
Flexera One - IT Visibility - NAM - Inventory Data Processing Delays
Resolved - All data has been successfully processed, and services are now operating normally. This issue has been resolved.
Sep 7, 04:34 PDT
Update - Restoration work on inventory data processing is nearing completion. Most inventory uploads are now being processed as expected, though some customers may experience brief delays as we complete the final steps of this restoration. We continue to monitor system performance closely and will provide further updates as progress continues.
Sep 5, 16:02 PDT
Update - Progress continues on restoring full inventory data processing for IT Visibility in North America. New inventory uploads are being processed as expected, and previous delays have been largely addressed. Data reconciliation is still in progress to ensure all inventory information is fully current.

We are closely monitoring processing and will share further updates as we move toward full restoration.
Sep 5, 10:12 PDT
Update - All new Flexera inventory data is being processed within the usual timeframe, and customers will not encounter any errors. Our teams are actively working to process the backlog that accumulated during the incident to ensure full restoration of services.
Sep 5, 03:24 PDT
Monitoring - The backup has been successfully restored, and services are operational. Our teams are closely monitoring the system and working to ensure all data is fully up to date.
Sep 4, 23:00 PDT
Identified - Our teams have identified the probable cause for the issue and are working towards a fix. Further updates will be provided as they become available.
Sep 4, 22:20 PDT
Investigating - Incident Description: We are currently investigating an issue impacting inventory processing for IT Visibility services in the NAM region. While the system remains accessible, the affected customers may experience delays in the ingestion and processing of inventory data.

Priority: P2

Restoration Activity: Our technical teams are actively engaged in investigating the inventory processing delays. Further updates will be provided as we continue to address the issue.
Sep 4, 18:19 PDT
Sep 6, 2025
Scheduled Maintenance: Flexera One - IT Visibility - US
Completed - The scheduled maintenance has been completed.
Sep 6, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:00 PDT
Scheduled - One of our service providers will be performing a scheduled maintenance in their US datacenter that will impact the IT Visibility and Technology Spend dashboards in our NAM instance. These dashboards will be unavailable during the maintenance window specified below:

UTC: Sep 6th 8:00 AM - 12:00 PM
PST: Sep 6th 12:00 AM - 4:00 AM
CST: Sep 6th 3:00 AM - 7:00 AM
AEDT: Sep 6th 7:00 PM - 11:00 PM
IST: Sep 6th, 1:30 PM – 5:30 PM
Sep 4, 01:15 PDT
Sep 5, 2025
Sep 4, 2025
Sep 3, 2025
Flexera One - IT Visibility - NAM - Technology Intelligence Platform Report Errors
Postmortem - Read details
Sep 16, 10:44 PDT
Resolved - Incident Description: Our teams had earlier detected an issue affecting reports on the Technology Intelligence Platform in the NAM region. While the system remained accessible, impacted users may have experienced errors when attempting to run Technology Intelligence reports.

Priority: P2

Restoration Activity: Our technical teams were promptly engaged to investigate and remediate the issue. The root cause was quickly identified, and a fix was implemented. Following successful validations, we can confirm that the issue has been resolved and reports are now running normally.
Sep 3, 19:11 PDT
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