Flexera One- IT Visibility- US Prod - Degraded performance
Update - Backlog processing continues, and the platform remains stable. The system is keeping up with incoming data while previously delayed inventory data is being processed in a controlled manner to ensure overall service stability.

We will continue to monitor progress and provide additional updates as recovery continues.
May 12, 2026 - 17:45 PDT
Update - Backlog processing remains in progress, and the platform continues to operate in a stable state. Recovery activities are being carefully managed to ensure delayed inventory data is processed safely while maintaining overall service stability.

We will continue to monitor progress and provide additional updates as recovery continues.
May 12, 2026 - 07:39 PDT
Update - Backlog processing continues to make steady progress following the previously deployed fix. The platform remains stable, and recovery activities are being carefully managed to ensure delayed inventory data is processed safely without impacting downstream services.

Customers may continue to experience delays in updated inventory data appearing during this recovery period. We will continue to monitor progress and provide further updates as appropriate.
May 11, 2026 - 09:58 PDT
Update - Our technical teams continue to work through the backlog recovery process. Recovery activities are being carried out cautiously to avoid overwhelming downstream services and to ensure platform stability throughout the restoration process.
May 11, 2026 - 04:16 PDT
Monitoring - Our technical teams have successfully designed and implemented a fix. Services are now operating normally, and backlog processing is underway for the data accumulated during the incident.
May 10, 2026 - 22:06 PDT
Investigating - Incident Description: We are investigating an issue impacting IT Visibility (ITV) services in the US Production environment. Affected customers may experience delays in normalized inventory updates appearing in ITV .

Priority: P2

Restoration Activity: Our technical teams have identified that a backend service is experiencing elevated request throttling from an upstream cloud provider dependency, resulting in delayed inventory processing. Teams are actively investigating the issue and working to restore normal processing. We are monitoring the environment closely and will continue to provide updates as progress is made toward full restoration.
May 10, 2026 - 20:31 PDT

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication Operational
IT Asset Management - US Inventory Upload Operational
IT Asset Management - US Login Page Operational
IT Asset Management - US Batch Processing System Operational
IT Asset Management - US Business Reporting Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication Operational
IT Asset Management - EU Inventory Upload Operational
IT Asset Management - EU Login Page Operational
IT Asset Management - EU Batch Processing System Operational
IT Asset Management - EU Business Reporting Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication Operational
IT Asset Management - APAC Inventory Upload Operational
IT Asset Management - APAC Login Page Operational
IT Asset Management - APAC Batch Processing System Operational
IT Asset Management - APAC Business Reporting Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One - Cloud Commitment Management Operational
Cloud Commitment Management - US Operational
Flexera One – APIs – North America Operational
api.flexera.com Operational
beta.api.flexera.com Operational
Flexera One – APIs – Europe Operational
api.flexera.eu Operational
beta.api.flexera.eu Operational
Flexera One – APIs – APAC Operational
api.flexera.au Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Spot Operational
Spot UI Operational
Spot API Operational
Spot Website Operational
Legacy Cloud Management Operational
Automation Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal Operational
Software Vulnerability Manager Agent Interface Operational
CloudCheckr Operational
CloudCheckr US region Operational
CloudCheckr - EU (European Region) Operational
CloudCheckr - AU (Australia & New Zealand region) Operational
CloudCheckr GOV region Operational
CloudCheckr Federal Operational
Chaos Genius Operational
Chaos Genius App UI Operational
Chaos Genius API Operational
Chaos Genius Website Operational
Chaos Genius Blog Operational
Technopedia Operational
Technopedia Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Software Vulnerability Manager May 13, 2026 22:30 - May 14, 2026 00:30 PDT

Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.
Software Vulnerability Manager will be unavailable for two hours starting at the time below:

Dates/Times:
CDT: 2026-05-14 00:30
PDT: 2026-05-13 22:30
UTC: 2026-05-14 05:30
AEST: 2026-05-14 15:30
IST: 2026-05-14 11:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
Posted on May 11, 2026 - 07:49 PDT

Scheduled maintenance - IT Visibility - North America - Disaster Recovery Test May 16, 2026 07:00-11:00 PDT

Flexera conducts periodic failover tests of the IT Visibility service in NAM region. We will be performing failover tests on Saturday, May 16th. The IT Visibility service in NAM region may have brief service outage during the following window as the service fails over.

Dates/Times:

CEST: 04:00 PM – 08:00 PM
PDT: 07:00 AM – 11:00 AM
UTC: 02:00 PM – 06:00 PM
IST: 07:30 PM – 11:30 PM
AEST: 12:00 AM – 04:00 AM
EST: 09:00 AM – 01:00 PM

Our Team has a detailed plan to test our automated failover capabilities. If you notice any issues during the failover period or after the activity, please let us know immediately through your normal channels of communication with Flexera. As always, we welcome your feedback. If you have any questions or concerns about the above information, please let your Customer Success Manager, Project Manager, or our Support team know.
Posted on May 11, 2026 - 06:50 PDT
May 13, 2026
Scheduled Maintenance: Flexera One - IT Visibility - US
Completed - The scheduled maintenance has been completed.
May 13, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 23:30 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the NAM production environment for two hours starting at the time below:

Dates/Times:
IST: May 13 12:00
UTC: May 13 06:30
PDT: May 12 23:30
CEST: May 13 08:30
AEST: May 13 16:30

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
May 6, 03:18 PDT
May 12, 2026
Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been completed.
May 12, 11:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 09:15 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the EU production environment for two hours starting at the time below:

Dates/Times:
IST: May 12 21:45
UTC: May 12 16:15
PDT: May 12 09:15
CEST: May 12 18:15
AEST: May 13 02:15

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
May 6, 03:15 PDT
May 11, 2026
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
May 11, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 09:00 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the APAC production environment for two hours starting at the time below:

Dates/Times:
IST: May 11 21:30
UTC: May 11 16:00
PDT: May 11 09:00
CEST: May 11 18:00
AEST: May 12 02:00

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
May 6, 03:13 PDT
May 10, 2026
SVM - Disaster Recovery Test (2026-05-10)
Completed - The scheduled maintenance has been completed.
May 10, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 03:30 PDT
Scheduled - Flexera conducts periodic failover tests of the Software Vulnerability Manager (SVM) service. We will be performing failover tests on Sunday i.e., May 10, 2026 at 03:30 AM - 07:30 AM PDT. The Software Vulnerability Manager service may have brief service outage during the following window as the service fails over to a different Availability Zone:

Dates/Times:
CDT: 2026-05-10 05:30 - 09:30
PDT: 2026-05-10 03:30 - 07:30
UTC: 2026-05-10 10:30 - 14:30
AEST: 2026-05-10 20:30 - 00:30
IST: 2026-05-10 16:00 - 20:00

Our SRE Team has a detailed plan to test our automated failover capabilities. If you notice any issues during the failover period or after the activity, please let us know immediately through your normal channels of communication with Flexera. As always, we welcome your feedback. If you have any questions or concerns about the above information, please let your Customer Success Manager, Project Manager, or our Support team know.
May 4, 23:06 PDT
May 9, 2026
Flexera One – NAM – Intermittent Service Degradation
Resolved - Our technical teams have completed validation of the affected areas and confirmed that services have been fully restored.

The platform is now operating normally, and we are continuing to monitor to ensure sustained stability. This issue is considered resolved, and further details will be shared in a post-mortem report.
May 9, 02:47 PDT
Monitoring - Our technical teams are actively investigating and validating the affected areas while continuing to monitor overall service behavior. Initial findings suggest the issue may have been influenced by a service provider disruption, which has now been resolved.

We are continuing to assess any residual impact and closely monitoring the platform to ensure stability. Further updates will be provided as more information becomes available.
May 9, 01:29 PDT
Investigating - Incident Description: We are investigating a service degradation affecting Flexera One customers in the NAM region. Customers may experience intermittent errors, delayed page loading, or pages remaining in a loading state when accessing certain areas of the application, including Cloud Cost Optimization functionality and Administration > Shared Settings. Some Cloud Cost Optimization customers may also experience delays in cost data processing.

Priority: P2

Restoration Activity: Our technical teams are actively investigating and validating the affected areas. We are also monitoring upstream service provider disruptions that may be contributing to the issue. We will continue to monitor service behavior and work toward restoration.

We will provide another update as soon as additional information is available.
May 8, 15:44 PDT
May 8, 2026
Flexera- Spot- US east- 1- Service Degradation (Instance Launch Failures)
Resolved - Following an extended period of monitoring, our teams have confirmed that services have remained stable. The external service provider has also confirmed full resolution of their outage. This incident is now resolved, and a detailed post-mortem report will be shared with additional insights.
May 8, 22:23 PDT
Update - Our technical teams have completed internal stabilization actions to address the earlier service impact, and Spot services have remained stable for the last several hours. We have not observed any recurrence of customer-facing impact, and instance provisioning behavior continues to operate as expected.

We are continuing to monitor the environment and our service provider’s updates closely. The incident will remain in monitoring for the next few hours, with closure to follow once this additional monitoring period is complete.
May 8, 12:39 PDT
Update - Some customers may experience residual issues following the recent fix. Our technical teams are actively working to address these and ensure full service stability. We will provide further updates as more information becomes available.
May 8, 01:25 PDT
Monitoring - Our teams have implemented mitigation measures to address the impact from the external service disruption, and services have now been restored. We are actively monitoring the platform to ensure continued stability and will provide further updates as more information becomes available.
May 7, 23:11 PDT
Identified - Incident Description: We are currently investigating multiple issues impacting SPOT services.Customers may experience difficulties launching instances in the affected region, resulting in degraded provisioning capabilities. Initial findings indicate that the issue is related to an ongoing disruption within our cloud service provider, specifically in the us-east-1 region. As a result, customers may face difficulties launching instances, resulting in degraded service performance.

Priority: P2

Restoration Activity: Our technical teams are actively engaged and are working with the service provider to monitor the ongoing regional issue. We are assessing the impact on dependent services, including database connectivity and request processing, while identifying potential mitigation options. Further updates will be provided as more information becomes available and as service stability improves.
May 7, 20:00 PDT
May 7, 2026
Flexera One IT Asset Management – NAM – Beacon Connectivity Issues
Resolved - Technical teams completed the required updates to restore communication through the affected service path in the North America environment. Upload and download requests are now completing successfully, and functionality has been validated. We will continue monitoring to ensure the service remains operational. This incident has been resolved.
May 7, 12:38 PDT
Identified - Our technical teams have identified the issue as a routing/configuration problem affecting Beacon communication following recent maintenance activity in the North America environment. This is preventing Beacon from successfully completing upload and download requests. Teams are working on the required configuration update to restore Beacon connectivity. We will provide another update as restoration work continues.
May 7, 11:07 PDT
Investigating - Incident Description: We are currently investigating an issue affecting Beacon connectivity in the Flexera One IT Asset Management application in the North America region. Customers using Beacon may experience connectivity errors when attempting to upload inventory data or download Beacon-related updates.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to restore normal Beacon upload and download functionality. We will provide updates as more information becomes available.
May 7, 09:49 PDT
Scheduled Maintenance – Snow Atlas – West Europe Region
Completed - The scheduled maintenance has been completed.
May 7, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:00 PDT
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the West Europe region. This update supports performance improvements and new user interface for Agreements and may result in temporary unavailability of services for up to 2 hours during the window below.

CEST: 5:00 PM - 7:00 PM
PDT: 8:00 AM – 10:00 AM
UTC: 3:00 PM – 5:00 PM
IST: 9:30 PM – 11:30 PM
AEST: 03:00 AM – 5:00 AM
EST: 11:00 AM - 1:00 PM
May 1, 14:15 PDT
Scheduled Maintenance – Snow Atlas – East US Region
Completed - The scheduled maintenance has been completed.
May 7, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 03:00 PDT
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the East US region. This update supports performance improvements and new user interface for Agreements and may result in temporary unavailability of services for up to 2 hours during the window below.

CEST: 12:00 PM - 2:00 PM
PDT: 3:00 AM – 5:00 AM
UTC: 10:00 AM – 12:00 PM
IST: 3:30 PM – 5:30 PM
AEST: 08:00 PM – 10:00 PM
EST: 6:00 AM - 8:00 AM
May 1, 14:13 PDT
Scheduled Maintenance - Software Vulnerability Manager
Completed - The scheduled maintenance has been completed.
May 7, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 01:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager (On-Prem)
Software Vulnerability Manager will be unavailable for two hours starting at the time below:

Dates/Times:
CDT: 2026-05-07 03:30 -- 05:30
PDT: 2026-05-07 01:30 -- 03:30
UTC: 2026-05-07 08:30 -- 10:30
AEST: 2026-05-07 18:30 -- 20:30
IST: 2026-05-07 14:00 -- 16:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
May 5, 00:53 PDT
May 6, 2026
Flexera One - IT Asset Management North America: Production Maintenance
Completed - The scheduled maintenance has been completed.
May 6, 21:33 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 20:00 PDT
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: May 07 03:00 AM - May 07 05:00 AM
PDT: May 06 08:00 PM - May 06 10:00 PM
CEST: May 07 05:00 AM - May 07 07:00 AM
AEST: May 07 01:00 PM - May 07 03:00 PM
May 4, 17:23 PDT
Scheduled Maintenance – Snow Atlas – UK-South Region
Completed - The scheduled maintenance has been completed.
May 6, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 10:00 PDT
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the UK-South region. This update supports performance improvements and new user interface for Agreements and may result in temporary unavailability of services for up to 2 hours during the window below.

CEST: 6:00 PM - 8:00 PM
PDT: 10:00 AM – 12:00 AM
UTC: 4:00 PM – 6:00 PM
IST: 10:30 PM – 12:30 PM
AEST: 05:00 AM – 7:00 AM
EST: 12:00 PM - 2:00 PM
May 1, 14:10 PDT
Scheduled Maintenance – Snow Atlas – Australia Southeast Region
Completed - The scheduled maintenance has been completed.
May 6, 10:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 08:00 PDT
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the Australia Southeast region. This update supports performance improvements and new user interface for Agreements and may result in temporary unavailability of services for up to 2 hours during the window below.

CEST: 5:00 PM - 7:00 PM
PDT: 8:00 AM – 10:00 AM
UTC: 3:00 PM – 5:00 PM
IST: 9:30 PM – 11:30 PM
AEST: 03:00 AM – 5:00 AM
EDT: 11:00 AM - 1:00 PM
May 1, 14:06 PDT
May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Scheduled Maintenance - Software Vulnerability Manager
Completed - The scheduled maintenance has been completed.
Apr 30, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 01:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.

Software Vulnerability Manager will be unavailable for two hours starting at the time below:

Dates/Times:
CDT: 2026-04-30 03:00
PDT: 2026-04-30 01:00
UTC: 2026-04-30 08:00
AEST: 2026-04-30 18:00
IST: 2026-04-30 13:30

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
Apr 28, 00:58 PDT
Apr 29, 2026
First and Final Notification: Flexera One SaaS Manager – NAM – Application Access Disruption
Postmortem - Read details
May 12, 20:53 PDT
Resolved - Incident Description: Earlier today, we experienced an issue affecting Flexera One SaaS Manage in the NAM region. During the impact window, affected customers may have been unable to access the application.

Priority: P1

Impact Start: April 29, 2026, 3:00 AM PDT
Impact End: April 29, 2026, 7:30 AM PDT
Impact Duration: 4 hours and 30 minutes

Restoration Activity: Our technical teams identified the issue and completed the required restoration activities. Access has been restored, and we will continue to monitor the environment to ensure continued stability. A formal retrospective will be conducted to review the root cause, actions taken during the incident, and any long-term preventative measures. A postmortem report summarizing those findings will be shared following the retrospective.
Apr 29, 11:33 PDT
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