Flexera One- IT Asset Management - NAM - Service unavailable
Update - The upgrade has been completed successfully, and the site is now back online. Our team is performing final validation checks to confirm service stability before declaring the incident resolved.
Sep 23, 2026 - 06:02 PDT
Monitoring - The upgrade has been completed successfully. Our teams are now working to restore the services and perform post-deployment validation.
Sep 23, 2026 - 04:47 PDT
Update - Our technical teams have completed a major phase of the ongoing maintenance activity and are continuing with the remaining processing required to complete the upgrade. The process is taking longer than originally estimated. The environment remains unavailable while these activities are in progress.

Teams are actively monitoring the remaining processing and evaluating options to restore service as quickly and safely as possible. Further updates will be provided as the upgrade progresses and the restoration timeline becomes clearer.
Sep 23, 2026 - 02:15 PDT
Investigating - Incident Description: We are currently investigating an issue affecting the Flexera One IT Asset Management (ITAM) North America Production environment, which remains unavailable due to scheduled maintenance extending beyond the planned maintenance window. The maintenance activity is still in progress while a database rebuild completes.

Priority: P1

Restoration Activity: Our technical teams are actively working to complete the remaining maintenance activity and restore service as quickly as possible. The ETA for the database rebuild is approximately 2 Hours. Our teams are closely monitoring the progress and will provide further details as they become available.
Sep 22, 2026 - 23:51 PDT

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication Operational
IT Asset Management - US Inventory Upload Operational
IT Asset Management - US Login Page Operational
IT Asset Management - US Batch Processing System Operational
IT Asset Management - US Business Reporting Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication Operational
IT Asset Management - EU Inventory Upload Operational
IT Asset Management - EU Login Page Operational
IT Asset Management - EU Batch Processing System Operational
IT Asset Management - EU Business Reporting Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication Operational
IT Asset Management - APAC Inventory Upload Operational
IT Asset Management - APAC Login Page Operational
IT Asset Management - APAC Batch Processing System Operational
IT Asset Management - APAC Business Reporting Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One - Cloud Commitment Management Operational
Cloud Commitment Management - US Operational
Flexera One – APIs – North America Operational
api.flexera.com Operational
beta.api.flexera.com Operational
Flexera One – APIs – Europe Operational
api.flexera.eu Operational
beta.api.flexera.eu Operational
Flexera One – APIs – APAC Operational
api.flexera.au Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Snow Atlas API - UK South Operational
Spot Operational
Spot UI Operational
Spot API Operational
Spot Website Operational
Legacy Cloud Management Operational
Automation Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal Operational
Software Vulnerability Manager Agent Interface Operational
CloudCheckr Operational
CloudCheckr US region Operational
CloudCheckr - EU (European Region) Operational
CloudCheckr - AU (Australia & New Zealand region) Operational
CloudCheckr GOV region Operational
CloudCheckr Federal Operational
Chaos Genius Operational
Chaos Genius App UI Operational
Chaos Genius API Operational
Chaos Genius Website Operational
Chaos Genius Blog Operational
Technopedia Operational
Technopedia Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Flexera One Automation - NAM Sep 28, 2026 20:00-22:00 PDT

Flexera will be performing Scheduled Maintenance on the Automation NAM environment. Automation pages - Catalog, Applied Policies, Templates, Incidents and the Automation Dashboard might be unavailable during the maintenance. There may also be delays to applied policies running and recommendation creation for policy incidents.

Dates/Times:

PDT : September Monday 28th 08:00 PM – 10:00 PM

UTC : September Tuesday 29th 04:00 AM – 06:00 AM

CET : September Tuesday 29th 05:00 AM – 07:00 AM

IST : September Tuesday 29th 08:30 AM – 10:30 AM

AEST : September Tuesday 29th 01:00 PM – 03:00 PM
Posted on Sep 21, 2026 - 21:35 PDT

Scheduled Maintenance – Snow Atlas – America Oct 7, 2026 01:00-03:00 PDT

Flexera will be performing scheduled maintenance in the America production environment during the maintenance window below.

Duration: 2 hours

Dates/Times:

PDT: October 7, 2026, 1:00 AM - 3:00 AM
UTC: October 7, 2026, 8:00 AM - 10:00 AM
CEST: October 7, 2026, 10:00 AM - 12:00 PM
IST: October 7, 2026, 1:30 PM - 3:30 PM
AEDT: October 7, 2026, 7:00 PM - 9:00 PM

Impact: During the maintenance window, customers may experience intermittent disruptions while accessing the service.
Posted on Sep 17, 2026 - 22:00 PDT

Scheduled Maintenance – Snow Atlas – Australia Oct 7, 2026 04:00-06:00 PDT

Flexera will be performing scheduled maintenance in the Australia production environment during the maintenance window below.

Duration: 2 hours

Dates/Times:

PDT: October 7, 2026, 4:00 AM - 6:00 AM
UTC: October 7, 2026, 11:00 AM - 1:00 PM
CEST: October 7, 2026, 1:00 PM - 3:00 PM
IST: October 7, 2026, 4:30 PM - 6:30 PM
AEDT: October 7, 2026, 10:00 PM - October 8, 2026, 12:00 AM

Impact: During the maintenance window, customers may experience intermittent disruptions while accessing the service.
Posted on Sep 17, 2026 - 22:03 PDT

Scheduled Maintenance – Snow Atlas – UK South Oct 7, 2026 11:00-13:00 PDT

Flexera will be performing scheduled maintenance in the UK South production environment during the maintenance window below.

Duration: 2 hours

Dates/Times:

PDT: October 7, 2026, 11:00 AM - 1:00 PM
UTC: October 7, 2026, 6:00 PM - 8:00 PM
CEST: October 7, 2026, 8:00 PM - 10:00 PM
IST: October 7, 2026, 11:30 PM - October 8, 2026, 1:30 AM
AEDT: October 8, 2026, 5:00 AM - 7:00 AM

Impact: During the maintenance window, customers may experience intermittent disruptions while accessing the service.
Posted on Sep 17, 2026 - 22:06 PDT

Scheduled Maintenance – Snow Atlas – Europe Oct 7, 2026 11:00-13:00 PDT

Flexera will be performing scheduled maintenance in the Europe production environment during the maintenance window below.

Duration: 2 hours

Dates/Times:

PDT: October 7, 2026, 11:00 AM - 1:00 PM
UTC: October 7, 2026, 6:00 PM - 8:00 PM
CEST: October 7, 2026, 8:00 PM - 10:00 PM
IST: October 7, 2026, 11:30 PM - October 8, 2026, 1:30 AM
AEDT: October 8, 2026, 5:00 AM - 7:00 AM

Impact: During the maintenance window, customers may experience intermittent disruptions while accessing the service.
Posted on Sep 17, 2026 - 22:10 PDT

Sep 23, 2026

Flexera One - IT Asset Management North America: Production Release 2026R1.3
Completed - The scheduled maintenance has been completed.
Sep 23, 06:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 19:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.3 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: September 23 02:00 AM - September 23 04:00 AM
PDT: September 22 07:00 PM - September 22 09:00 PM
CEST: September 23 04:00 AM - September 23 06:00 AM
AEST: September 23 12:00 PM - September 23 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Sep 20, 15:14 PDT
Flexera One - EU - Access unavailable
Resolved - Our teams have continued to monitor the platform and have observed no recurrence of the issue. This incident is now resolved. We will continue our investigation to determine the underlying root cause and identify appropriate corrective actions. Further details will be provided in the post-mortem report.
Sep 23, 04:43 PDT
Monitoring - The services have been restored, and access is now functioning as expected. Our teams are closely monitoring the platform to ensure continued stability.
Sep 23, 03:24 PDT
Investigating - Incident Description: We are currently investigating an issue affecting access to our services in the EU environment. Customers in the EU may experience issues accessing the service.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue as a priority and working to restore normal service as quickly as possible.
Sep 23, 03:05 PDT
Snow Atlas- APAC - Data Ingestion and Processing delays
Resolved - Our teams continued to monitor the services overnight and confirmed that no new issues have been observed. Additional spot checks were also completed successfully. This incident is now being resolved. Further information regarding the root cause and actions taken will be provided in the post-mortem report.
Sep 23, 00:05 PDT
Monitoring - The remediation actions have resolved the processing delays and stale data issues. Some residual issues remain and are currently under investigation by our technical teams. The teams are monitoring the services and will continue collecting and reviewing logs over the next 24 hours to support the investigation.

We will continue to monitor the services closely and provide further updates as more information becomes available.
Sep 22, 03:15 PDT
Update - Our teams have performed targeted service restarts, which have improved the processing delays. Monitoring indicates that inventory data is now being updated successfully. The remaining errors are still under investigation, and our teams are working to identify the underlying cause and implement a permanent fix.
Sep 22, 00:19 PDT
Investigating - Incident Description: We are currently investigating an issue affecting a subset of our customers using Snow Atlas in the Australia region. The affected customers may experience delays in seeing the latest computer information and data ingestion may also be impacted.

Priority: P2

Restoration Activity: An earlier DNS-related issue was identified and has been resolved. However, additional errors are now being observed. Our technical teams are actively investigating these errors to determine the underlying cause and restore normal processing. We will continue to assess the impact and provide further updates as additional information becomes available.
Sep 21, 22:56 PDT

Sep 22, 2026

Sep 21, 2026

Scheduled Maintenance – Snow Atlas – Australia Production
Completed - The scheduled maintenance has been completed.
Sep 21, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 04:30 PDT
Scheduled - Flexera will be performing scheduled maintenance in the Australia production environment during the maintenance window below.

Duration: 2 hours

Dates/Times:

PDT: September 21, 2026, 4:30 AM - 6:30 AM
CEST: September 21, 2026, 1:30 PM - 3:30 PM
IST: September 21, 2026, 5:00 PM - 7:00 PM
AEDT: September 21, 2026, 9:30 PM - 11:30 PM

Impact: During the maintenance window, customers may experience intermittent connectivity issues or brief interruptions while accessing the service. We do not anticipate any significant service disruption during this period.
Sep 17, 13:38 PDT

Sep 20, 2026

Flexera One - IT Asset Management - EU & APAC - Inventory Processing Delays
Resolved - Technical teams have confirmed that inventory data processing in EU has returned to normal operation following the previously implemented remediation.

The issue was traced to a deployment configuration issue affecting inventory data processing. The required configuration updates were applied, restoring normal processing.

Following validation and extended monitoring, backlog recovery in EU has completed and inventory processing remains stable across both EU and APAC. This incident is now considered resolved.
Sep 20, 12:55 PDT
Update - Recovery efforts continue in EU, and technical teams are observing continued reduction of the backlog following the previously implemented optimizations.

Based on current recovery trends, backlog levels have been significantly reduced and continue to move in the expected direction.

Further updates will be provided as progress continues.
Sep 19, 12:09 PDT
Update - Recovery continues to progress, with the remaining backlog steadily decreasing. Additional optimisations implemented in the EU environment are supporting backlog processing effectively. Our teams continue to closely monitor recovery progress and will provide further updates as appropriate.
Sep 19, 04:07 PDT
Update - Recovery efforts continue in EU, and technical teams are observing ongoing reduction of the remaining backlog.

Additional recovery optimizations have been implemented to support backlog processing in EU, and technical teams continue to monitor throughput and overall recovery progress.

Further updates will be provided as progress continues.
Sep 18, 14:55 PDT
Update - Backlog recovery has completed in APAC following the previously implemented remediation, and inventory data processing has returned to expected levels in the region.

Recovery activities continue in EU, where technical teams are monitoring processing throughput and backlog reduction. Additional recovery measures are being evaluated to support backlog processing as recovery progresses.
Sep 18, 12:49 PDT
Update - Inventory data processing continues following the previously implemented remediation. Technical teams are actively monitoring processing throughput and backlog recovery across the affected environments.

Technical teams are continuing to assess recovery progress and any additional actions that may help accelerate backlog processing. Further updates will be provided as recovery progresses.
Sep 18, 11:52 PDT
Monitoring - Inventory data processing continues to recover, and technical teams are observing a downward trend in backlog volume. Additional processing capacity remains in place, and recovery progress is being closely monitored across the affected environments.

We will continue to monitor backlog reduction and provide further updates as recovery progresses.
Sep 18, 07:39 PDT
Update - Technical teams have completed the required configuration updates, and inventory data continues to be processed successfully.

Additional processing capacity has been allocated to accelerate backlog recovery, and technical teams are actively monitoring throughput and backlog reduction across the affected environments.

Recovery activities remain in progress, and further updates will be provided as backlog processing continues.
Sep 18, 07:34 PDT
Identified - Our technical teams have traced the issue to a recent deployment and have implemented remediation actions. Initial validation indicates inventory processing has resumed, and technical teams are actively monitoring processing activity and backlog recovery.

We are continuing to validate recovery across the affected environments and will provide further updates as more information becomes available.
Sep 18, 06:50 PDT
Investigating - Incident Description: We are investigating an issue affecting inventory data processing in the EU and APAC production environments. Customers may observe delays in inventory updates, resulting in inventory data not reflecting the most recent import activity.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue, validating the scope of impact, and working with relevant dependencies to restore normal inventory processing. Further updates will be provided as more information becomes available.
Sep 18, 06:03 PDT
Scheduled Maintenance: Flexera One - IT Visibility - NAM
Completed - The scheduled maintenance has been completed.
Sep 20, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 07:00 PDT
Scheduled - Flexera will be performing scheduled maintenance in the North America (NAM) production environment to support upcoming platform enhancements. The maintenance window will begin at the times listed below and is expected to last up to 24 hours.

Dates/Times:

PDT: September 19 07:00 am - September 20 07:00 am
CDT: September 19 09:00 am - September 20 09:00 am
CEST: September 19 04:00 pm - September 20 04:00 pm
AEST: September 20 12:00 am - September 21 12:00 am
UTC: September 19 02:00 pm - September 20 02:00 pm
EDT: September 19 10:00 am - September 20 10:00 am
IST: September 19 07:30 pm - September 20 07:30 pm

During the scheduled maintenance period, services will remain available. However, reporting functionality may experience degraded performance, including slower-than-normal report loading times.

Additionally, there may be a brief period, during which some reports may be temporarily unavailable or may display incomplete or inaccurate data while maintenance activities transition between platform environments.

Our teams will closely monitor the platform throughout the maintenance window to minimize customer impact and ensure services continue operating as expected.
Sep 10, 03:03 PDT

Sep 19, 2026

Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been completed.
Sep 19, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 21:00 PDT
Scheduled - Flexera will be performing scheduled maintenance in the EU production environment to support upcoming platform enhancements. The maintenance window will begin at the times listed below and is expected to last up to 24 hours.

Dates/Times:

PDT: September 18 09:00 pm - September 19 09:00 pm
CDT: September 18 11:00 pm - September 19 11:00 pm
CEST: September 19 06:00 am - September 20 06:00 am
AEST: September 19 02:00 pm - September 20 02:00 pm
UTC: September 19 04:00 am - September 20 04:00 am
EDT: September 19 12:00 am - September 20 12:00 am
IST: September 19 09:30 am - September 20 09:30 am

During the scheduled maintenance period, services will remain available. However, reporting functionality may experience degraded performance, including slower-than-normal report loading times.

Additionally, there may be a brief period, during which some reports may be temporarily unavailable or may display incomplete or inaccurate data while maintenance activities transition between platform environments.

Our teams will closely monitor the platform throughout the maintenance window to minimize customer impact and ensure services continue operating as expected.
Sep 10, 03:05 PDT
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
Sep 19, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 19:00 PDT
Scheduled - Flexera will be performing scheduled maintenance in the APAC production environment to support upcoming platform enhancements. The maintenance window will begin at the times listed below and is expected to last up to 24 hours.

Dates/Times:

PDT: September 18 07:00 pm - September 19 07:00 pm
CDT: September 18 09:00 pm - September 19 09:00 pm
CEST: September 19 04:00 am - September 20 04:00 am
AEST: September 19 12:00 pm - September 20 12:00 pm
UTC: September 19 02:00 am - September 20 02:00 am
EDT: September 18 10:00 pm - September 19 10:00 pm
IST: September 19 07:30 am - September 20 07:30 am

During the scheduled maintenance period, services will remain available. However, reporting functionality may experience degraded performance, including slower-than-normal report loading times.

Additionally, there may be a brief period, during which some reports may be temporarily unavailable or may display incomplete or inaccurate data while maintenance activities transition between platform environments.

Our teams will closely monitor the platform throughout the maintenance window to minimize customer impact and ensure services continue operating as expected.
Sep 10, 03:07 PDT
Scheduled Maintenance - Software Vulnerability Manager
Completed - The scheduled maintenance has been completed.
Sep 19, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.
Software Vulnerability Manager will be unavailable for two hours starting at the time below:
Dates/Times:
CDT: 2026-09-19 00:30 – 04:30
PDT: 2026-09-18 22:30 – 2026-09-19 02:30
UTC: 2026-09-19 05:30 – 09:30
AEST: 2026-09-19 15:30 – 19:30
IST: 2026-09-19 11:00 – 15:00
As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
Sep 14, 20:44 PDT

Sep 18, 2026

Sep 17, 2026

Flexera Community- Service unavailable
Resolved - Our teams have continued to monitor the service throughout the recovery period, and no additional issues have been observed. Based on the sustained stability of the service, this incident is now considered resolved.
Sep 17, 04:01 PDT
Update - Our service provider has declared the underlying incident resolved following successful mitigation and extended validation.

Community remains accessible, and no confirmed ongoing impact has been identified. Monitoring throughout the recovery period has not identified any additional issues.

This incident is now considered resolved.
Sep 16, 15:00 PDT
Monitoring - Our service provider reports that service telemetry has remained healthy following deployment of the mitigation. Community remains accessible at this time, and no confirmed ongoing impact has been identified.

We will continue monitoring the environment to ensure ongoing stability while final validation activities are completed. We will provide a further update as additional information becomes available.
Sep 16, 12:25 PDT
Update - The service provider has successfully validated the fix in a test environment and has begun deploying it across all affected instances. The rollout is progressing on a region-by-region basis, and services are returning to normal in regions where deployment has been completed.
Sep 16, 05:31 PDT
Identified - Incident Description: We are currently experiencing an issue affecting the Flexera Community site. Due to an ongoing outage impacting a third-party service provider, customers may be unable to access the Flexera Community portal or may experience intermittent and unreliable behaviour.
Additionally, customers may be unable to create, update, or interact with support cases through the Community site. Emails sent to support@flexera.com during this period may not be received or processed until the underlying outage has been resolved.
This third party service provider outage also impacts the proactive monitoring ability for Spot support teams to detect any customer environment issues along with a chatbot widget inside the Spot console as well.

Priority: P3

Restoration Activity: Our technical teams are actively monitoring the situation and working with the third-party provider to track restoration efforts. We will continue to assess customer impact and provide further updates as additional information becomes available.
Sep 16, 02:04 PDT
Scheduled Maintenance - Software Vulnerability Research
Completed - The scheduled maintenance has been completed.
Sep 17, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research (SVR).
Software Vulnerability Research will be unavailable for two hours starting at the time below:
Dates/Times:
CDT: 2026-09-17 00:30 – 02:30
PDT: 2026-09-16 22:30 – 2026-09-17 00:30
UTC: 2026-09-17 05:30 – 07:30
AEST: 2026-09-17 15:30 – 17:30
IST: 2026-09-17 11:00 – 13:00
As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Sep 14, 21:11 PDT

Sep 16, 2026

Flexera One - IT Asset Management - APAC & EU - Inventory .ZIP File Processing Delays
Resolved - Following deployment of the updated hotfix, our teams continued monitoring the services and confirmed that they remained stable, with no new errors observed. The issue is now resolved. Further details will be shared in a post-mortem report.
Sep 16, 22:26 PDT
Update - Technical teams have implemented an updated remediation in the affected production environments and are currently reviewing the outcome of the deployment.

We are working to confirm whether inventory processing has returned to normal operation for affected customers and whether the issue has been fully resolved.

Further updates will be provided once validation activities have been completed.
Sep 16, 12:26 PDT
Identified - Our investigation remains ongoing, and recent testing has shown that the previously deployed hotfix has not fully resolved the issue.

To address this, our teams have developed and deployed an updated hotfix to a validation environment, where additional testing and verification activities are currently underway. The investigation has narrowed the scope of the issue, and teams are actively working to identify the remaining factors contributing to the behaviour.

We remain focused on implementing a permanent resolution and will continue to provide updates as progress is made.
Sep 16, 01:15 PDT
Monitoring - The hotfix has been successfully deployed to the production environment. Our teams are currently validating the results and closely monitoring the service to ensure continued stability and performance.
Sep 15, 04:15 PDT
Update - Our teams have successfully completed testing and validation of the hotfix designed to address the identified issue. The hotfix is now ready to be deployed to the production environment. Our technical teams are currently working to implement the fix in the production environment.

Following deployment, we will continue to closely monitor the service to ensure stability and expected performance. We will provide additional updates as progress is made.
Sep 15, 02:34 PDT
Update - Our teams have completed the hotfix development and successfully merged the changes . We are currently coordinating the deployment activities required to implement the fix in the production environment. Our teams are actively working to move the fix through the next stage as quickly as possible.

We will provide another update when additional progress has been made.
Sep 14, 02:49 PDT
Update - Our teams continue to make progress toward implementing a permanent resolution. During the validation process, additional issues were identified that required further review and remediation before the fix could be safely deployed.

Current investigations indicate that these validation findings do not appear to be related to the planned fix itself. The hotfix has since been rebuilt, and our teams are continuing validation and additional testing to ensure the solution can be deployed safely and effectively.

We will provide a further update as validation progresses .
Sep 13, 02:09 PDT
Update - Our teams continue to make progress toward implementing a permanent resolution. During the validation process, issues were identified that require further review and remediation before the fix can be safely deployed. As a result, the validation timeline has been extended while the team works through these findings and completes the necessary testing.

We will continue to provide updates as significant progress is made and additional information becomes available.
Sep 11, 21:57 PDT
Update - Our teams continue to progress through the validation phase for the proposed hotfix. Given the scale and complexity of the affected processing workflows, the validation activities are expected to take additional time to ensure the solution addresses the issue effectively.

We are closely monitoring progress and will provide further updates as validation continues and more information becomes available.
Sep 11, 08:20 PDT
Identified - Our teams have identified the underlying cause of the issue and developed a targeted hotfix to address it. The hotfix is currently undergoing comprehensive validation to confirm its effectiveness and ensure service stability. Upon successful completion of validation, the fix will be deployed to the affected environments.

We will continue to provide updates as progress is made and additional information becomes available.
Sep 11, 03:34 PDT
Investigating - Incident Description: We are investigating an issue affecting inventory .zip file processing for a subset of our customers using Flexera One IT Asset Management in the EU and APAC regions. Affected customers may experience issues with inventory .zip file processing. Inventory upload tasks may remain in an "In Progress" state for an extended period before eventually timing out, which may result in delays to inventory processing and data updates within Flexera One IT Asset Management.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and analysing inventory processing activity in the affected environments. Efforts are focused on identifying the root cause of the processing failures and implementing remediation as quickly as possible. We will continue to provide updates as additional information becomes available.
Sep 11, 00:47 PDT
Flexera - EU - Policies/Automation Unavailable
Resolved - Our teams have continued to monitor the service closely, and no new issues have been observed. The backlog of queued work that accumulated during the disruption is processing successfully and continuing to decrease as expected.
Based on the stability observed since recovery, this incident is now resolved. We will continue to monitor processing to ensure the remaining backlog clears completely and the service continues to operate as expected.
Sep 16, 01:24 PDT
Monitoring - The issue affecting the EU environment has been resolved, and access to the user interface has been fully restored.

While the service is now operating normally, it may take some time for the backlog of queued work that accumulated during the outage to be processed. Our teams are actively monitoring the recovery to ensure the backlog is cleared and services continue to perform as expected.

We will continue to monitor the environment closely and confirm once processing has fully returned to normal levels.
Sep 15, 23:16 PDT
Investigating - Incident Description: We are currently investigating an issue affecting the Policies and Automation services in the EU Production environment. Customers in the EU may experience failures when using Policies and may be unable to view their policies through the user interface. The impact is limited to the EU region.

Priority: P2

Restoration Activity: Our technical teams have been engaged and are actively investigating an issue encountered during an infrastructure upgrade to identify the underlying cause and restore normal service as quickly as possible. Further updates will be provided as the investigation progresses.
Sep 15, 16:05 PDT

Sep 15, 2026

Flexera One – IT Asset Management – EU – Reconciliation Failures
Resolved - The hotfix was successfully deployed, and our teams closely monitored the services overnight to validate the effectiveness of the remediation and ensure continued stability.

No new errors were observed following the deployment, and the affected services remained stable throughout the monitoring period. Based on these results, this incident is now considered resolved.

Our teams will continue to investigate the underlying cause and identify any additional improvement opportunities. Further details, including the root cause analysis and corrective actions, will be shared in a post-mortem report.
Sep 15, 22:28 PDT
Update - The hotfix has been successfully deployed to the production environment. Our teams are currently validating the results and closely monitoring the service to ensure continued stability and performance.
Sep 15, 04:23 PDT
Update - Our investigation has identified an underlying defect that has the potential to impact any environment upgraded to version 2026 R1.3. To ensure continued service stability and performance, our teams are currently building and validating a targeted hotfix.

As a precaution, deployment of the 2026 R1.3 release to other regions has been temporarily deferred . Based on current progress, we estimate approximately 7 to 8 additional hours to complete the necessary validation and deployment activities.

Our teams remain actively engaged and continue to closely monitor the situation. We will provide further updates as they become available.
Sep 14, 23:12 PDT
Update - Our investigation has identified an underlying issue affecting a component involved in inventory processing. Recent platform changes have caused the issue to be detected and surfaced earlier in the processing workflow.

As an immediate mitigation, our teams have developed a hotfix . The hotfix is scheduled for deployment tomorrow morning (AEST).
In parallel, engineering teams are conducting a deeper investigation to implement a permanent resolution and improve the performance and reliability of the affected processing path.
We will continue to provide updates as additional progress is made and will share further details following the deployment and validation activities.
Sep 14, 02:56 PDT
Update - Our teams have continued to monitor the effectiveness of the configuration changes and processing timeout adjustments implemented to mitigate the impact of the underlying defect.
While the service remains stable overall, our teams continue to closely monitor processing activity to confirm the long-term effectiveness of these mitigations and ensure sustained service stability. The investigation into the underlying defect remains ongoing as we work toward a permanent resolution.

We will provide further updates as additional information becomes available or if there are any significant changes to service status.
Sep 13, 02:11 PDT
Monitoring - Our investigation has identified an underlying defect contributing to the inventory processing issues. To mitigate customer impact, our teams have implemented targeted configuration changes and adjusted processing timeout thresholds in all regions. Initial observations indicate improved processing behaviour; however, we will continue to closely monitor the affected services over the weekend to validate the effectiveness of these measures and confirm service stability.

We remain actively engaged in our investigation and will provide further updates as additional information becomes available.
Sep 11, 03:05 PDT
Identified - While the mitigation has reduced the number of failures, a small percentage of reconciliation requests continue to experience issues. Our technical teams continuing to investigate the remaining failures and the underlying cause of the extended processing times. We will provide further updates as soon as additional information becomes available.
Sep 11, 02:08 PDT
Update - We are continuing to monitor for any further issues.
Sep 10, 22:48 PDT
Update - Our technical teams have identified that some reconciliation requests are taking longer than the configured processing timeout, resulting in intermittent delays or failures for customers in the EU Production environment. As an immediate mitigation, changes have been made to the processing timeout , and early results show improved reconciliation success, with many of the requests that previously timed out now completing successfully. Teams are continuing to investigate the underlying performance issue and are working toward a permanent resolution. Further updates will be provided as significant progress is made.
Sep 10, 22:47 PDT
Update - The service continues to operate stably, and error levels remain very low. However, a small number of residual errors are still being observed. Our teams remain actively engaged in investigating these errors and are working to implement further mitigations to eliminate the remaining impact and ensure complete resolution.
Sep 10, 04:47 PDT
Update - Following overnight monitoring, our teams have confirmed that while the service remains stable overall, a small number of errors are still being observed. The error rate remains very low, but the issue has not been fully eliminated.
We continue to actively investigate the remaining errors and are working to identify and implement additional mitigations to address the residual impact. Our teams remain engaged and will provide further updates as more information becomes available.
Sep 9, 22:54 PDT
Monitoring - Alternate infrastructure has been created and the configuration has been updated to direct processing to the new environment. All executions of the previously affected processing step have succeeded since the change was initiated, with the last observed failure occurring at 2:43 AM PDT on September 9, 2026. Technical teams are continuing to monitor the transition and processing activity to confirm sustained stability.
Sep 9, 06:32 PDT
Update - Technical teams have narrowed the investigation to the reconciliation results retrieval process and are evaluating a potential capacity-related issue. As a mitigation measure, service capacity has been increased, and teams are monitoring whether this reduces reconciliation failures. Some reconciliation jobs continue to complete successfully, while others are experiencing timeouts when retrieving results.
Sep 9, 02:56 PDT
Update - Technical teams continue to investigate reconciliation failures in the EU Production environment. Some reconciliation jobs are encountering timeout errors while retrieving results from a dependent service, resulting in failed or delayed processing. Infrastructure-related errors are also being investigated, and the root cause has not yet been confirmed.

Technical teams are continuing to analyze service telemetry and infrastructure health data to identify the underlying cause and implement the appropriate remediation.
Further updates will be provided as they become available.
Sep 8, 22:38 PDT
Investigating - Incident Description: We are currently investigating an issue impacting the reconciliation process within the IT Asset Management platform in the EU region. Affected customers may experience failures when attempting to run reconciliation jobs. As a result, reconciliation processes may not complete successfully, potentially delaying data updates and downstream processing.

Priority: P2

Restoration Activity: Our technical teams have been engaged and are actively working to identify the root cause and restore services. Further updates will be provided as we continue working toward resolution.
Sep 8, 20:40 PDT

Sep 14, 2026

Flexera One - IT Asset Management North America: Production Release 2026R1.3
Completed - Please be advised that Flexera will reschedule the upgrade to 2026R1.3 to a later date. For any questions, please reach out to the Support Team
Sep 14, 19:53 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.3 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: September 16 03:30 AM - September 16 05:30 AM
PDT: September 15 08:30 PM - September 15 10:30 PM
CEST: September 16 05:30 AM - September 16 07:30 AM
AEST: September 16 01:30 PM - September 16 03:30 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Sep 13, 20:11 PDT
Flexera One - NAM - Access Disruption
Resolved - Our investigation identified a connectivity issue within a service dependency path that affected customer access in the North America environment. Our technical teams updated the routing configuration, successfully restoring connectivity between the affected services. Service has been fully restored and is operating normally. The issue is resolved.
Sep 14, 16:00 PDT
Investigating - Incident Description: We are currently investigating an issue affecting access to Flexera One services in the NAM region. The impacted customers may experience difficulties accessing the platform or may encounter errors after authentication.

Priority: P1

Restoration Activity: Our technical have been engaged and are actively investigating the issue to identify the underlying cause and restore normal service as quickly as possible.
Sep 14, 15:23 PDT

Sep 13, 2026

Sep 12, 2026

Flexera One - IT asset management- EU - Intermittent Black/Pink screen error
Resolved - Incident Description: Our teams earlier detected an intermittent issue that affected a subset of customers using Flexera One IT Asset Management in the EU environment. Affected customers may have intermittently experienced missing ITAM menu items, blank or pink error screens, or difficulty loading ITAM pages, while other Flexera One modules remained accessible.

Priority: P2

Impact Start: September 10, 2026 , 2:00 AM PDT
Impact End: September 10, 2026 , 6:00 AM PDT

Resolution: The issue self-resolved, and affected customers regained access to ITAM functionality. Our technical teams monitored the environment and confirmed that error levels decreased and the service returned to a stable state.

Next Actions: Our teams will continue to investigate the underlying root cause for the issue and further details will be shared via a post mortem report.
Sep 12, 04:40 PDT

Sep 11, 2026

Sep 10, 2026

Sep 9, 2026

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