Flexera One – IT Asset Management – EU – Reconciliation Failures
Identified - While the mitigation has reduced the number of failures, a small percentage of reconciliation requests continue to experience issues. Our technical teams continuing to investigate the remaining failures and the underlying cause of the extended processing times. We will provide further updates as soon as additional information becomes available.
Sep 11, 2026 - 02:08 PDT
Update - We are continuing to monitor for any further issues.
Sep 10, 2026 - 22:48 PDT
Update - Our technical teams have identified that some reconciliation requests are taking longer than the configured processing timeout, resulting in intermittent delays or failures for customers in the EU Production environment. As an immediate mitigation, changes have been made to the processing timeout , and early results show improved reconciliation success, with many of the requests that previously timed out now completing successfully. Teams are continuing to investigate the underlying performance issue and are working toward a permanent resolution. Further updates will be provided as significant progress is made.
Sep 10, 2026 - 22:47 PDT
Update - The service continues to operate stably, and error levels remain very low. However, a small number of residual errors are still being observed. Our teams remain actively engaged in investigating these errors and are working to implement further mitigations to eliminate the remaining impact and ensure complete resolution.
Sep 10, 2026 - 04:47 PDT
Update - Following overnight monitoring, our teams have confirmed that while the service remains stable overall, a small number of errors are still being observed. The error rate remains very low, but the issue has not been fully eliminated.
We continue to actively investigate the remaining errors and are working to identify and implement additional mitigations to address the residual impact. Our teams remain engaged and will provide further updates as more information becomes available.
Sep 09, 2026 - 22:54 PDT
Monitoring - Alternate infrastructure has been created and the configuration has been updated to direct processing to the new environment. All executions of the previously affected processing step have succeeded since the change was initiated, with the last observed failure occurring at 2:43 AM PDT on September 9, 2026. Technical teams are continuing to monitor the transition and processing activity to confirm sustained stability.
Sep 09, 2026 - 06:32 PDT
Update - Technical teams have narrowed the investigation to the reconciliation results retrieval process and are evaluating a potential capacity-related issue. As a mitigation measure, service capacity has been increased, and teams are monitoring whether this reduces reconciliation failures. Some reconciliation jobs continue to complete successfully, while others are experiencing timeouts when retrieving results.
Sep 09, 2026 - 02:56 PDT
Update - Technical teams continue to investigate reconciliation failures in the EU Production environment. Some reconciliation jobs are encountering timeout errors while retrieving results from a dependent service, resulting in failed or delayed processing. Infrastructure-related errors are also being investigated, and the root cause has not yet been confirmed.

Technical teams are continuing to analyze service telemetry and infrastructure health data to identify the underlying cause and implement the appropriate remediation.
Further updates will be provided as they become available.
Sep 08, 2026 - 22:38 PDT
Investigating - Incident Description: We are currently investigating an issue impacting the reconciliation process within the IT Asset Management platform in the EU region. Affected customers may experience failures when attempting to run reconciliation jobs. As a result, reconciliation processes may not complete successfully, potentially delaying data updates and downstream processing.

Priority: P2

Restoration Activity: Our technical teams have been engaged and are actively working to identify the root cause and restore services. Further updates will be provided as we continue working toward resolution.
Sep 08, 2026 - 20:40 PDT
Flexera One - IT Asset Management - APAC & EU - Inventory .ZIP File Processing Delays
Investigating - Incident Description: We are investigating an issue affecting inventory .zip file processing for a subset of our customers using Flexera One IT Asset Management in the EU and APAC regions. Affected customers may experience issues with inventory .zip file processing. Inventory upload tasks may remain in an "In Progress" state for an extended period before eventually timing out, which may result in delays to inventory processing and data updates within Flexera One IT Asset Management.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and analysing inventory processing activity in the affected environments. Efforts are focused on identifying the root cause of the processing failures and implementing remediation as quickly as possible. We will continue to provide updates as additional information becomes available.
Sep 11, 2026 - 00:47 PDT

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication Operational
IT Asset Management - US Inventory Upload Operational
IT Asset Management - US Login Page Operational
IT Asset Management - US Batch Processing System Operational
IT Asset Management - US Business Reporting Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs Operational
Flexera One - IT Asset Management - Europe Degraded Performance
IT Asset Management - EU Beacon Communication Operational
IT Asset Management - EU Inventory Upload Degraded Performance
IT Asset Management - EU Login Page Operational
IT Asset Management - EU Batch Processing System Degraded Performance
IT Asset Management - EU Business Reporting Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs Operational
Flexera One - IT Asset Management - APAC Degraded Performance
IT Asset Management - APAC Beacon Communication Operational
IT Asset Management - APAC Inventory Upload Degraded Performance
IT Asset Management - APAC Login Page Operational
IT Asset Management - APAC Batch Processing System Operational
IT Asset Management - APAC Business Reporting Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One - Cloud Commitment Management Operational
Cloud Commitment Management - US Operational
Flexera One – APIs – North America Operational
api.flexera.com Operational
beta.api.flexera.com Operational
Flexera One – APIs – Europe Operational
api.flexera.eu Operational
beta.api.flexera.eu Operational
Flexera One – APIs – APAC Operational
api.flexera.au Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Snow Atlas API - UK South Operational
Spot Operational
Spot UI Operational
Spot API Operational
Spot Website Operational
Legacy Cloud Management Operational
Automation Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal Operational
Software Vulnerability Manager Agent Interface Operational
CloudCheckr Operational
CloudCheckr US region Operational
CloudCheckr - EU (European Region) Operational
CloudCheckr - AU (Australia & New Zealand region) Operational
CloudCheckr GOV region Operational
CloudCheckr Federal Operational
Chaos Genius Operational
Chaos Genius App UI Operational
Chaos Genius API Operational
Chaos Genius Website Operational
Chaos Genius Blog Operational
Technopedia Operational
Technopedia Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance: Flexera One - IT Visibility - APAC Sep 18, 2026 19:00 - Sep 19, 2026 19:00 PDT

Flexera will be performing scheduled maintenance in the APAC production environment to support upcoming platform enhancements. The maintenance window will begin at the times listed below and is expected to last up to 24 hours.

Dates/Times:

PDT: September 18 07:00 pm - September 19 07:00 pm
CDT: September 18 09:00 pm - September 19 09:00 pm
CEST: September 19 04:00 am - September 20 04:00 am
AEST: September 19 12:00 pm - September 20 12:00 pm
UTC: September 19 02:00 am - September 20 02:00 am
EDT: September 18 10:00 pm - September 19 10:00 pm
IST: September 19 07:30 am - September 20 07:30 am

During the scheduled maintenance period, services will remain available. However, reporting functionality may experience degraded performance, including slower-than-normal report loading times.

Additionally, there may be a brief period, during which some reports may be temporarily unavailable or may display incomplete or inaccurate data while maintenance activities transition between platform environments.

Our teams will closely monitor the platform throughout the maintenance window to minimize customer impact and ensure services continue operating as expected.
Posted on Sep 10, 2026 - 03:07 PDT

Scheduled Maintenance: Flexera One - IT Visibility - EU Sep 18, 2026 21:00 - Sep 19, 2026 21:00 PDT

Flexera will be performing scheduled maintenance in the EU production environment to support upcoming platform enhancements. The maintenance window will begin at the times listed below and is expected to last up to 24 hours.

Dates/Times:

PDT: September 18 09:00 pm - September 19 09:00 pm
CDT: September 18 11:00 pm - September 19 11:00 pm
CEST: September 19 06:00 am - September 20 06:00 am
AEST: September 19 02:00 pm - September 20 02:00 pm
UTC: September 19 04:00 am - September 20 04:00 am
EDT: September 19 12:00 am - September 20 12:00 am
IST: September 19 09:30 am - September 20 09:30 am

During the scheduled maintenance period, services will remain available. However, reporting functionality may experience degraded performance, including slower-than-normal report loading times.

Additionally, there may be a brief period, during which some reports may be temporarily unavailable or may display incomplete or inaccurate data while maintenance activities transition between platform environments.

Our teams will closely monitor the platform throughout the maintenance window to minimize customer impact and ensure services continue operating as expected.
Posted on Sep 10, 2026 - 03:05 PDT

Scheduled Maintenance: Flexera One - IT Visibility - NAM Sep 19, 2026 07:00 - Sep 20, 2026 07:00 PDT

Flexera will be performing scheduled maintenance in the North America (NAM) production environment to support upcoming platform enhancements. The maintenance window will begin at the times listed below and is expected to last up to 24 hours.

Dates/Times:

PDT: September 19 07:00 am - September 20 07:00 am
CDT: September 19 09:00 am - September 20 09:00 am
CEST: September 19 04:00 pm - September 20 04:00 pm
AEST: September 20 12:00 am - September 21 12:00 am
UTC: September 19 02:00 pm - September 20 02:00 pm
EDT: September 19 10:00 am - September 20 10:00 am
IST: September 19 07:30 pm - September 20 07:30 pm

During the scheduled maintenance period, services will remain available. However, reporting functionality may experience degraded performance, including slower-than-normal report loading times.

Additionally, there may be a brief period, during which some reports may be temporarily unavailable or may display incomplete or inaccurate data while maintenance activities transition between platform environments.

Our teams will closely monitor the platform throughout the maintenance window to minimize customer impact and ensure services continue operating as expected.
Posted on Sep 10, 2026 - 03:03 PDT

Sep 11, 2026

Unresolved incidents: Flexera One - IT Asset Management - APAC & EU - Inventory .ZIP File Processing Delays, Flexera One – IT Asset Management – EU – Reconciliation Failures.

Sep 10, 2026

Sep 9, 2026

Sep 8, 2026

Flexera One - IT Asset Management - APAC - Service Unavailable
Resolved - Post-deployment validation activities have concluded, and service availability and platform stability have been confirmed. Access to Flexera One IT Asset Management services in the APAC region has been fully restored.
Sep 8, 13:57 PDT
Monitoring - The upgrade to version 2026R1.3 has been successfully completed. Our technical teams are now performing post-deployment validation activities to verify service availability, functionality, and overall platform stability . We are closely monitoring the environment as these validation checks are completed and will provide a further update once validation has concluded.
Sep 8, 13:01 PDT
Identified - The issue has been identified and a fix has been implemented. The upgrade process has resumed and is currently progressing through the remaining deployment activities. Our technical teams are closely monitoring the environment to ensure the upgrade completes successfully and service availability is restored. Further updates will be provided as significant progress is made.
Sep 8, 12:44 PDT
Investigating - Incident Description: We are investigating an issue affecting Flexera One IT Asset Management in the APAC region. During a scheduled upgrade to version 2026R1.3 in the Australian Production environment, an issue was encountered that prevented the maintenance activity from being completed within the planned maintenance window. As a result, customers may be unable to access Flexera One IT Asset Management services in the APAC region.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue and reviewing the upgrade activity within the affected environment. We are working to identify the cause of the issue and implement a resolution to restore service availability as quickly as possible. Further updates will be provided as more information becomes available.
Sep 8, 11:46 PDT
Flexera One - IT Asset Management Australia: Production Release 2026R1.3
Completed - The scheduled maintenance has been completed.
Sep 8, 12:36 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.3 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: September 08 04:00 PM - September 08 06:00 PM
PDT: September 08 09:00 AM - September 08 11:00 AM
CEST: September 08 06:00 PM - September 08 08:00 PM
AEST: September 09 02:00 AM - September 09 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Sep 4, 10:38 PDT
Flexera One - IT Asset Management Europe: Production Release 2026R1.3
Completed - The scheduled maintenance has been completed.
Sep 8, 12:14 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.3 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: September 08 06:00 PM - September 08 08:00 PM
PDT: September 08 11:00 AM - September 08 01:00 PM
CEST: September 08 08:00 PM - September 08 10:00 PM
AEST: September 09 04:00 AM - September 09 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Sep 4, 10:41 PDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

Scheduled Maintenance: Flexera One - IT Visibility - NAM
Completed - The scheduled maintenance has been completed.
Sep 6, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 07:00 PDT
Scheduled - Flexera will be performing scheduled maintenance in the North America (NAM) production environment to support upcoming platform enhancements. The maintenance window will begin at the times listed below and is expected to last up to 24 hours.

Dates/Times:

PDT: September 5, 2026, 07:00 AM – September 6, 2026, 07:00 AM
CDT: September 5, 2026, 09:00 AM – September 6, 2026, 09:00 AM
EDT: September 5, 2026, 10:00 AM – September 6, 2026, 10:00 AM
UTC: September 5, 2026, 02:00 PM – September 6, 2026, 02:00 PM
CEST: September 5, 2026, 04:00 PM – September 6, 2026, 04:00 PM
IST: September 5, 2026, 07:30 PM – September 6, 2026, 07:30 PM
AEST: September 6, 2026, 12:00 AM – September 7, 2026, 12:00 AM

During the scheduled maintenance period, services will remain available. However, reporting functionality may experience degraded performance, including slower-than-normal report loading times.

Additionally, there may be a brief period, during which some reports may be temporarily unavailable or may display incomplete or inaccurate data while maintenance activities transition between platform environments.

Our teams will closely monitor the platform throughout the maintenance window to minimize customer impact and ensure services continue operating as expected.
Aug 27, 02:12 PDT

Sep 5, 2026

Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been completed.
Sep 5, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 21:00 PDT
Scheduled - Flexera will be performing scheduled maintenance in the EU production environment to support upcoming platform enhancements. The maintenance window will begin at the times listed below and is expected to last up to 24 hours.

Dates/Times:

PDT: September 4, 2026, 09:00 PM – September 5, 2026, 09:00 PM
CDT: September 4, 2026, 11:00 PM – September 5, 2026, 11:00 PM
EDT: September 5, 2026, 12:00 AM – September 6, 2026, 12:00 AM
UTC: September 5, 2026, 04:00 AM – September 6, 2026, 04:00 AM
CEST: September 5, 2026, 06:00 AM – September 6, 2026, 06:00 AM
IST: September 5, 2026, 09:30 AM – September 6, 2026, 09:30 AM
AEST: September 5, 2026, 02:00 PM – September 6, 2026, 02:00 PM

During the scheduled maintenance period, customer-facing applications will remain available. However, reporting functionality may experience degraded performance, including slower-than-normal report loading times.

Additionally, there may be a brief period, during which some reports may be temporarily unavailable or may display incomplete or inaccurate data while maintenance activities transition between platform environments.

Our teams will closely monitor the platform throughout the maintenance window to minimize customer impact and ensure services continue operating as expected.
Aug 27, 02:05 PDT
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
Sep 5, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 19:00 PDT
Scheduled - Flexera will be performing scheduled maintenance on IT Visibility in the APAC production region to support upcoming platform enhancements. The maintenance window will begin at the times listed below and is expected to last up to 24 hours.

Dates/Times:

PDT: September 4, 2026, 07:00 PM – September 5, 2026, 07:00 PM
CDT: September 4, 2026, 09:00 PM – September 5, 2026, 09:00 PM
EDT: September 4, 2026, 10:00 PM – September 5, 2026, 10:00 PM
UTC: September 5, 2026, 02:00 AM – September 6, 2026, 02:00 AM
CEST: September 5, 2026, 04:00 AM – September 6, 2026, 04:00 AM
IST: September 5, 2026, 07:30 AM – September 6, 2026, 07:30 AM
AEST: September 5, 2026, 12:00 PM – September 6, 2026, 12:00 PM

During the scheduled maintenance period, customer-facing applications will remain available. However, reporting functionality may experience degraded performance, including slower-than-normal report loading times.

Additionally, there may be a brief period, during which some reports may be temporarily unavailable or may display incomplete or inaccurate data while maintenance activities transition between platform environments.

Our teams will closely monitor the platform throughout the maintenance window to minimize customer impact and ensure services return to normal operation as quickly as possible.
Aug 27, 02:02 PDT

Sep 4, 2026

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

Flexera One - IT Asset Management North America: UAT Release 2026R1.3
Completed - The scheduled maintenance has been completed.
Aug 31, 20:38 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 19:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.3 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: September 01 02:00 AM - September 01 04:00 AM
PDT: August 31 07:00 PM - August 31 09:00 PM
CEST: September 01 04:00 AM - September 01 06:00 AM
AEST: September 01 12:00 PM - September 01 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Aug 28, 08:58 PDT
Flexera One - IT Asset Management Europe: UAT Release 2026R1.3
Completed - The scheduled maintenance has been completed.
Aug 31, 12:44 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.3 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: August 31 06:00 PM - August 31 08:00 PM
PDT: August 31 11:00 AM - August 31 01:00 PM
CEST: August 31 08:00 PM - August 31 10:00 PM
AEST: September 01 04:00 AM - September 01 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Aug 28, 08:57 PDT
Flexera One - IT Asset Management Australia: UAT Release 2026R1.3
Completed - The scheduled maintenance has been completed.
Aug 31, 10:32 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.3 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: August 31 04:00 PM - August 31 06:00 PM
PDT: August 31 09:00 AM - August 31 11:00 AM
CEST: August 31 06:00 PM - August 31 08:00 PM
AEST: September 01 02:00 AM - September 01 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Aug 28, 08:58 PDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

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