Reporting functionality has been fully restored across all regions, and validation has confirmed stable operation.
This issue was related to a recent change affecting reporting, which has now been fully addressed. Our teams have completed the required updates and verified successful recovery.
Posted Dec 17, 2025 - 19:47 PST
Update
NAM and APAC remain operational following completion and validation of recent updates.
Work is still ongoing in EU due to regional configuration differences. Additional updates are in progress, and validation will resume once those changes complete.
Posted Dec 17, 2025 - 14:31 PST
Update
Reporting functionality has been restored for customers in NAM and APAC following completion and validation of recent updates.
Work is still ongoing in EU, where reporting access continues to be addressed. Our teams remain actively engaged and focused on completing restoration in EU.
We will continue to monitor closely and provide further updates as EU recovery progresses.
Posted Dec 17, 2025 - 12:12 PST
Update
Corrective actions have been implemented for NA and APAC, and reporting functionality is showing signs of recovery in these regions as validation continues.
Work is still underway in the EU region, and teams remain actively focused on implementing remaining measures and confirming full restoration.
We will continue to monitor closely and provide further updates as recovery progresses.
Posted Dec 17, 2025 - 11:49 PST
Identified
We have identified that this issue is related to a recent change affecting reporting functionality for Flexera One IT Visibility (ITV) and Cloud License Management (CLM).
Our teams are actively implementing corrective updates across regions to restore access to reports. Recovery is progressing region by region, and customers may begin to see reports restored as updates complete.
We will continue to monitor progress closely and provide further updates as restoration continues.
Posted Dec 17, 2025 - 08:33 PST
Investigating
Incident Description: We have identified a service disruption impacting Flexera One IT Visibility (ITV) and Cloud License Management (CLM) across all regions. Customers may experience difficulty accessing certain reports at this time.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and working to restore reporting availability. Progress is being closely monitored, and further updates will be provided as additional information becomes available.
Posted Dec 17, 2025 - 06:14 PST
This incident affected: Flexera One - IT Visibility - North America (IT Visibility US), Flexera One - IT Visibility - Europe (IT Visibility EU), Flexera One - IT Visibility - APAC (IT Visibility - APAC), Flexera One - Cloud License Management - North America (Cloud License Management - US), Flexera One - Cloud License Management - Europe (Cloud License Management - EU), and Flexera One - Cloud License Management - APAC (Cloud License Management - APAC).