Incident Description: We are investigating an issue affecting certain IT Asset Management integration and App Portal services across all regions. Customers using affected API-based integrations may experience authentication failures resulting in HTTP 401 Unauthorized errors, which may prevent requests from completing successfully. App Portal users may also encounter errors when submitting requests.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and evaluating corrective actions. Investigation and validation activities are ongoing, and we are working to restore normal service functionality as quickly as possible. Further updates will be provided as more information becomes available.
Posted Sep 25, 2026 - 16:18 PDT
This incident affects: Flexera One - IT Asset Management - North America (IT Asset Management - US Restful APIs), Flexera One - IT Asset Management - APAC (IT Asset Management - APAC Restful APIs), and Flexera One - IT Asset Management - Europe (IT Asset Management - EU Restful APIs).